THE FRONT DESK, ALWAYS READY

Never Miss Another Customer Call.

Iron Welcome helps repair shops answer calls, capture appointment requests, handle vehicle update requests, communicate by SMS, and assist English- and Spanish-speaking customers.

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INCOMING CUSTOMER CALL

AI ASSISTED

A clear handoff for your team.

From the first question to the next action, customer conversations are organized around what your shop needs to know.

01 Appointment request

02 Vehicle status question

03 Follow-up by SMS

BUILT FOR THE SERVICE BAY

Customer communication, without the bottleneck.

Keep the conversation moving while your team stays focused on the vehicles in front of them.

01 / COMMUNICATION

AI Receptionist

Answer incoming customer calls and gather the details your team needs to follow up.

01 / COMMUNICATION

AI Receptionist

Answer incoming customer calls and gather the details your team needs to follow up.

02 / SCHEDULING

Appointment Requests

Capture the reason for a visit and the customer’s preferred timing for a shop follow-up.

02 / SCHEDULING

Appointment Requests

Capture the reason for a visit and the customer’s preferred timing for a shop follow-up.

03 / STATUS

Vehicle Update Requests

Capture customer update requests and route them to your team, helping reduce repetitive status calls and keeping customers informed.

03 / STATUS

Vehicle Update Requests

Capture customer update requests and route them to your team, helping reduce repetitive status calls and keeping customers informed.

04 / ACCESS

Bilingual Customer Support

Serve English- and Spanish-speaking callers with natural AI conversations that capture the information your team needs.

04 / ACCESS

Bilingual Customer Support

Serve English- and Spanish-speaking callers with natural AI conversations that capture the information your team needs.

05 / FOLLOW-UP

Automated SMS

Continue customer conversations by text with timely messages and captured requests.

05 / FOLLOW-UP

Automated SMS

Continue customer conversations by text with timely messages and captured requests.

06 / WORKFLOW

Shop Management Integrations

Support a connected workflow with shop management tools, with integration options discussed for your setup.

06 / WORKFLOW

Shop Management Integrations

Support a connected workflow with shop management tools, with integration options discussed for your setup.

07 / AVAILABILITY

After-Hours Coverage

Capture customer calls and requests even when your front desk isn’t available.

HOW IT WORKS

A better first response, in three steps.

Customer Calls

A customer reaches out with a question, an appointment need, or a request for an update.

Iron Welcome Handles the Conversation

The AI receptionist gathers the relevant details and keeps the exchange clear and courteous.

Shop Receives the Information

Your team gets the information needed to take the next step with the customer.

LET’S TALK SHOP

See how Iron Welcome fits your front desk.

Tell us about your shop and we’ll connect about a demo tailored to your customer communication workflow.